Frequently Asked Questions
When will be my order be shipped?
- Made-to-order items: If you’ve ordered a made-to-order book clutch, it will be shipped approximately 60 days after the purchase date.
- In-stock items: These are typically shipped within 10 to 15 days from the purchase date.
The estimated shipping date is shown on each product page before purchase and is also included in your confirmation email.
What is the shipping timeframe?
From the shipping date:
- France: 2–3 business days
- Europe: 3–5 business days
- International: 5–10 business days
You’ll receive a shipping confirmation email with a tracking number as soon as your order is dispatched.
Do you ship internationally?
Yes, we ship worldwide, via DHL Express. All taxes and customs fees are included at checkout, so you’ll know the total price in advance — no surprises.
There are no additional fees upon delivery.
Can I return or exchange an item?
You have 14 days from the delivery date to request a return or exchange. Items must be unworn, in their original condition and packaging.
Please note that personalized items cannot be returned. For more details, refer to our return policy.
Are all the book clutches limited editions?
Yes, all our book clutches are produced in small, numbered series — making each piece a true collectible.
Can I choose the numbering of the bag?
Unfortunately, it’s not possible to choose the numbering. Each number is assigned sequentially based on the order of production.
How do I care for my OLT bag?
Our creations are delicate. To preserve them, avoid exposure to moisture, direct sunlight, and abrasive surfaces. When not in use, store your piece in its original dust bag. For detailed care instructions, please visit our care guide.
Will an item be restocked?
Our items are often limited editions and rarely restocked. However, feel free to contact us if you're looking for a specific piece.
Do you offer gift cards?
Yes, digital gift cards are available starting from €100. They can be purchased on our online store here and are valid for 2 years from the date of purchase.
Can I visit your boutique?
Yes, we’d be happy to welcome you on appointment to our boutique at Passage des Deux-Pavillons, 5 rue des Petits Champs, 75001 Paris.
You can book an appointment here.
How can I contact customer service?
You can reach us by email at contact@olympialetan.com or via our contact form here. We respond as quickly as possible from Monday to Friday.