Shipping & Returns
Non-European countries will be shipped on a Delivery Duties Unpaid basis because your purchase is made ex VAT.
All duties and taxes are the responsibility of the customer and if you for any reason you refuse delivery you will be charged for the shipment back to us and the new shipping costs to resend you the product.
Your item will be returned to Olympia Le-Tan and you will be directly charged for the additional shipping costs.
Your order will be delivered within 10 business days for a standard product.
If you face delivery issues, you have 20 days to let us know at firstname.lastname@example.org, after this timing, you will have to talk directly with the carrier.
Estimated import taxes if your order outside of EU:
|From Portugal to||VAT||Duty||Total|
You can return your product 14 days after reception, please contact email@example.com for the returns conditions and the shipping address and to get the authorization.
The shipment must be sent back with a tracking number to be able to follow your bag.
In case of any return, exchange or reimbursement, shipping costs are borne by the client.
Please ship back to :
Boutique Olympia Le-Tan
Passage des deux pavillons
Tel :+33 (0) 1 55 35 36 11.
For return from outside EU the amount of a return product cannot exceed 10 euros as it is not a commercial exchange.
Also all the Bespoke bags or any bas with a customization (Letters, sentence..etc) are non-exchangeable non-refundable.
The pre-orders are produced on demand and they are made around 40 days, the delivery time depends on the destination.
If the pre-order is customized they are non-exchangeable non-refundable.
From July 13 to August 3, pre-orders will be delivered from September onwards.
Payment is totally secure online. By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct.
Most orders will be dispatched within 3 working days from the date of your order excluding weekends and holidays. We will contact you if there is a delay or if items are out of stock.
TERMS & CONDITIONS OF PURCHASE
By using WWW.OLYMPIALETAN.COM you agree to comply with, and be bound by our Terms and Conditions. We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
By placing an order, the customer enters into a contract and firmly accepts the pricing and description of the products available for sale as well as all general terms of sale.
Provision of the French Consumer Code regarding remote sales, Articles L121-16 et seq of the French Consumer Code.
Link to all the detailed conditions https://olympialetan.com/pages/general-condition-of-sales